Last updated: 18 March, 2021
- Who is responsible for processing your data.
- What data we collect from our customers, how we use it and on what basis.
- Who are the recipients of your data.
- Where we store your data.
- What are your rights when you provide us with your data.
- For how long we store your data.
It is the policy of Sofago Atividades Hoteleiras Lda., (hereinafter referred to as Refúgio da Roca ) at all times and to any entity with which it maintains any type of relationship, namely with customers, suppliers and competent official bodies, the integrity, availability and confidentiality of the information necessary for the correct pursuit of its business objectives, expressing its firm commitment to comply with the legislation in force at all times.
Likewise, Refúgio da Roca considers it essential for the security of your business that all external entities with whom you have relations comply with the security standards described in this document.
Who is responsible for processing your data?
In accordance with article 24 of the General Data Protection Regulation, Carlos Manuel Rodrigues Gomes is the responsible for the processing of personal data. Refúgio da Roca has its registered office at Estrada do Cabo da Roca, 27, Azóia, Sintra, 2705-001 Colares, holder of the identification number of legal person 502 562 269. The user can contact Refúgio da Roca , through the following means:
– Tel .: 219 290 898 Call to national fixed network (Portugal).
– Email address: [email protected] </ li>
What data do we collect from our visitors / customers, how do we use it, on what basis and where do we store it?
Refúgio da Roca collects different types of Personal Data depending on the different purposes, including the following:
• E-mail address
• Phone number
• Delivery address
• Address and TIN for billing purposes
The purpose of processing Personal Data is to provide meal orders and to fill in the respective invoices. Within the scope of requests for reservation, takeaway or homedelivery of meals, any contact with you can also be established with a view to providing assistance in aspects related to customer support.
Who are your data recipients?
The Refúgio da Roca may subcontract other companies to provide certain services, as will be the case with , delivery services, tax and accounting advice, marketing and digital suppliers. In these cases, these third parties may need to access certain information and data from the data subjects. Refúgio da Roca guarantees that, in such cases, these third parties will have limited access to the data holders’ information, restricted to only those data necessary for the execution of the contracted tasks and that a contract has been awarded between the companies. parties in which the protection of Personal Data is regulated. These third parties undertake not to disclose Personal Data in any way, nor to use it for purposes other than providing the contracted services.
Access to any type of information asset by third parties with which Refúgio da Roca has a contract and / or subcontracted third parties is expressly prohibited, without the written authorization of Refúgio da Roca < / strong> and their respective owners.
Likewise, Refúgio da Roca may communicate your Personal Data when so determined by law , as part of a judicial process or as part of investigations into suspicious activities.
Refúgio da Roca does not knowingly collect personal information from anyone under the age of 18. If Refúgio da Roca detects that it collects personal information from persons under 18 years of age, it will take the necessary measures to eliminate the information as soon as possible, unless it is required by applicable law to retain it. it.
Where do we store your data?
The Refúgio da Roca stores on internal servers in a safe environment, protected from unauthorized access, use or disclosure of the Personal Data that the user provides.
O Refúgio da Roca adopts the necessary, adequate technical, electronic and organizational procedures to guarantee the security of your Personal Data and to prevent its loss, misuse or improper access.
Refúgio da Roca adopts the appropriate procedures to ensure that your information is correct, complete and up-to-date, but it is up to the user to update or correct their information. personal information when necessary, by contacting Refúgio da Roca .
What are your rights when you provide us with your data?
In accordance with the applicable legislation in the General Data Protection Regulation | GDPR , the Refúgio da Roca undertakes to respect the confidentiality of your personal information and guarantee the exercise of your rights to:
b) Right of access: in addition to the right to information, you can access your personal data that we keep. In these cases, the Refúgio da Roca will provide you with a copy of the data personal data that are subject to conservation. In addition, when requested by electronic means, the information will be provided in an electronic format in common use.
c) Right of rectification: you have the right to rectify your personal data if it is incorrect, outdated or if you want to complete it. To do so, you can contact us at the contacts indicated above;
d) Right of elimination / right to be forgotten: you can ask us to delete your data by sending the request to [email protected] and indicating the email associated with the account, however, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for the retention of your personal data.
e) Right to withdraw your consent to data processing at any time: you can withdraw your consent to data processing when said processing is based on your consent . Withdrawal of consent does not affect the legality of consent-based treatment prior to withdrawal.
f) Right to lodge a complaint with National Data Protection Commission | CNPD : if you consider that the processing of your personal data carried out by Refúgio da Roca violates applicable data protection legislation, you can file a complaint with the National Commission Data Protection Policy “CNPD”. Do not hesitate to contact us before making a complaint to CNPD .
g) Right to data portability: you have the right to request the transfer or copy of your personal data from our database to another.
h) Right to limit treatment: you have the right to request a restriction on the treatment of your personal data in the following situations: if you challenge the accuracy of the data, if the treatment is illegal and do not want to delete your data, but only limit it, if the data is no longer needed at Refúgio da Roca , or if you have exercised the aforementioned right of opposition, during the period in which the Refúgio da Roca </ strong> analyzes whether your legitimate interests for treatment prevail or not over that right.
How long do we store your data for?
We only keep Personal Data for as long as necessary to achieve the purpose for which it was collected, to respond to your needs or to comply with our legal obligations.
To determine the period for which we keep your data, we use the criteria mentioned below. If several criteria are applied simultaneously, we will keep your personal data in accordance with the criterion that implies the conservation of your Personal Data for the longest period of time.
a) When you consume at the establishment, place a delivery or reservation request, we will keep your personal data for the duration of our business relationship, including any complaints that may arise, as well as for a period of two years after the end of the same, without loss of compliance with legal obligations of the controller (legal period for keeping accounting documents);
b) When you contact us to ask questions, we will keep your personal data for as long as necessary to resolve your question;
c) The period of time provided for in the applicable legislation; or
g) Until the specific purpose applicable to certain data ceases to exist.
In any of the aforementioned situations, if there is a pending legal or administrative proceeding, the data will be kept for the duration of the process and up to six months after the final decision has been handed down.
After the aforementioned conservation periods, Personal Data will be deleted and / or erased in a safe manner.
The data subject guarantees that the Personal Data communicated to Refúgio da Roca are certain and accurate and undertakes to notify any changes or modifications to them and assumes sole responsibility for losses and damages caused by erroneous, inaccurate or incomplete data.
The data subject is expressly warned that when revealing Personal Data in public media of the Refúgio da Roca like Instagram or Facebook, this information may be seen and used by third parties.
Your consent applies to the following domains: www.refugiodaroca.pt
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Like most online services, our website uses first and third party cookies for a variety of purposes. First-party cookies are mainly necessary for the correct functioning of the website and do not collect any of your personally identifiable information.
The third-party cookies used on our website are mainly to understand how the website works, how users interact with our website, keeping our services safe and providing you with a better experience, also helping to accelerate your future interactions with our site.
What types of cookies do we use?
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